Shipping Policy
Overview
This Shipping Policy covers how orders placed through tryyucca.com and the Yucca Health patient portal are prepared, shipped, and delivered. It is part of our Terms of Service. Refunds and replacements are governed by Refunds & Cancellations.
Yucca Health is operated by Brand Merchants Network LLC. Medication is compounded and dispensed by licensed U.S. pharmacies, not by Yucca Health.
Processing and fulfillment
Orders are processed only after a licensed clinician has reviewed your information and issued a prescription.
Once a prescription is issued, it is transmitted to a licensed U.S. pharmacy for compounding and dispensing.
Medications typically ship within 2 to 3 business days after clinician approval and pharmacy compounding.
Orders ship Monday through Friday. We don’t ship on weekends or U.S. federal holidays, so that temperature-sensitive shipments aren’t sitting in transit over a non-delivery day.
For plans that renew, we begin processing several days ahead of your delivery date to allow time for clinician review, compounding, and transit.
Shipping method and delivery
Orders ship via expedited 2-day air service or an equivalent carrier service.
Tracking information is emailed once your order ships. Tracking details are usually active within 24 hours.
Most patients receive their medication within a few days of clinician approval.
We currently ship only within the United States. We do not ship internationally.
Storage and handling
Temperature-sensitive medications are packaged with insulated materials intended to maintain appropriate conditions during transit.
Follow the storage instructions provided by the dispensing pharmacy with your medication. Those instructions are specific to your preparation and take precedence over general guidance.
If your medication requires refrigeration, refrigerate it on arrival. Do not freeze.
Before using any medication, inspect it. If you notice cloudiness, particles, discoloration, a damaged or broken seal, or anything else that doesn’t look right, do not use it. Contact us and the dispensing pharmacy right away.
If you have questions about the appearance of your medication, or whether it is still suitable to use, the dispensing pharmacy is the right source for that answer. Their contact information is included with your shipment. Contact us as well and we’ll help coordinate.
If a shipment arrives warm
If a medication requiring refrigeration arrives warm, or the cold packaging has failed, do not use it.
Contact the dispensing pharmacy for guidance about your specific preparation, and contact us so we can review the shipment. Whether a replacement is warranted is assessed by the dispensing pharmacy based on the medication’s stability requirements, not on the appearance of the packaging alone.
A partially melted ice pack does not by itself mean the medication is unsuitable. The pharmacy makes that determination.
Delivery responsibility
Orders delivered to the shipping address on file are considered delivered once carrier tracking shows delivery confirmation.
If tracking shows delivery but you did not receive your package, notify us within 48 hours. We’ll open a trace with the carrier. Supporting documentation, including a carrier claim, may be required. If theft is suspected, a police report number may be requested.
Once a carrier confirms delivery to the address on file, the loss sits with the carrier rather than with us. We’ll still help you work through the carrier’s claim process.
You are responsible for the accuracy of the shipping address on your account. Delivery failures caused by an incorrect address are not eligible for a refund or free replacement.
Damaged shipments
If a package arrives visibly damaged, photograph it before opening anything further and contact us within 48 hours of delivery.
Retain all original packaging until the claim is resolved. The pharmacy’s quality team may need to inspect it.
Cosmetic damage to outer packaging does not by itself qualify for a refund or replacement unless the dispensing pharmacy confirms the medication’s integrity has been affected.
Returns
Prescription medications cannot be returned. Compounded medication is prepared for one specific patient and cannot lawfully be returned, resold, or restocked under federal and state pharmacy law.
For full details on when refunds are and aren’t available, see Refunds & Cancellations.
Disposal
Dispose of used needles and syringes in an FDA-cleared sharps container, never in household trash or recycling. Disposal requirements vary by state — check your state or local health department for the rules where you live.
Scope and precedence
Where state or federal law grants you stronger consumer protections than this policy provides, those laws take precedence.
We may update this page. The “last updated” date above reflects the most recent revision.
Questions?
Brand Merchants Network LLC d/b/a Yucca Health
9350 Wilshire Blvd, Suite 203
Beverly Hills, CA 90212
(888) 388-1878
hello@tryyucca.com