Overview
This Refund Policy outlines the rules and conditions regarding cancellations, refunds, and returns for products and services offered by Brand Merchants Network LLC ("Yucca Health," "we," "us," or "our"). By purchasing products or services from Yucca Health, you agree to the terms of this Refund Policy.
General Policy
- All prescription medications are compounded specifically for each patient and cannot be returned or refunded under any circumstances.
- All sales are final once your prescription is submitted to the pharmacy.
- Yucca Health does not accept returns of medications due to federal and state pharmacy regulations.
Cancellations & Refunds
All sales are final. Your card is charged only after a licensed provider reviews your information and issues a prescription. By completing checkout, you acknowledge that once charged, your purchase is non-refundable, non-returnable, and non-cancellable except as expressly stated below.
- Prescription medications cannot be returned. Federal and state law prohibits the resale, reuse, or restocking of dispensed prescription medications. Once your order is submitted to the pharmacy, it is final — regardless of fulfillment or shipping status.
- If no prescription is issued. If the provider determines you are not a candidate for treatment and no prescription is written, you are not charged. Any pending authorization hold placed at checkout is released by your bank, typically within 3–7 business days.
- Subscription plans. Plans renew automatically at the interval selected at checkout. You may cancel future renewals at any time through your account or by contacting support. Cancellation stops future charges only; it does not refund charges already processed or orders already in progress.
- Damaged, lost, or incorrect orders. Contact support within 48 hours of delivery. Photos of the packaging, shipping label, and product are required. We will review each case to determine whether a replacement is warranted.
Shipping Issues
- If your package is confirmed delivered by the carrier but not received, you must notify Yucca Health within 48 hours and provide supporting documentation, including a missing package claim with the carrier. If theft is suspected, a police report may be required for consideration of a replacement.
- Yucca Health is not responsible for packages after carrier confirmation of delivery.
- Medications are compounded and packaged to maintain stability during transit. Variations in packaging or temperature exposure during shipping do not qualify for a refund unless medication integrity is compromised, as confirmed by the dispensing pharmacy.
Contact Information
For questions regarding this Refund Policy, contact:
Brand Merchants Network LLC (d/b/a Yucca Health)
9350 Wilshire Blvd, Suite 203
Beverly Hills, CA 90212
(888) 388-1878
hello@tryyucca.com
